Shipping Policy
At JAP The Brand, we aim to deliver your orders promptly and efficiently. Our shipping policy provides clear details on our delivery process, timelines, and costs to ensure a seamless shopping experience.
Shipping Destinations
We currently ship to the following locations:
- United Kingdom (mainland and Northern Ireland)
- Select international destinations (subject to restrictions)
Please contact us at info@japthebrand.com if you have questions about shipping to your location.
Shipping Times
1. Processing Time
Orders are typically processed within 1-3 business days (excluding weekends and public holidays). During peak periods, processing times may be slightly longer.
2. Delivery Time
- UK Orders: 3-7 business days after processing
- International Orders: 7-15 business days after processing
Delivery times may vary depending on the destination and any unforeseen delays caused by customs or other factors.
Shipping Costs
Shipping costs are calculated at checkout based on the weight, size, and destination of your order. Any applicable fees, including taxes and duties for international shipments, are the responsibility of the customer.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this tracking number to monitor your order's journey on the carrier's website.
Undeliverable Packages
If a package is returned to us due to an incorrect address provided by the customer, failure to collect the package, or refusal to accept delivery, the customer will be responsible for any additional shipping charges to resend the package.
Damaged or Lost Shipments
We take utmost care in packaging your orders. However, if your package is damaged or lost during transit, please contact us at info@scarlett.co.uk within 7 days of the expected delivery date. Provide your order number and photos of any damage for a swift resolution.
Delayed Shipments
While we strive to meet delivery timelines, unforeseen circumstances such as weather, customs delays, or carrier issues may cause delays. We appreciate your patience and encourage you to contact us with any concerns.
International Shipping
For international orders, customs duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our shipping fees. Please check your country’s customs policies before placing an order.
Contact Us
If you have any questions or concerns about our shipping policy, please reach out to us:
Email: info@japthebrand.com
Thank you for choosing JAP The Brand. We are committed to providing you with a reliable and pleasant shopping experience.